Aria for Carestream / CS SoftDent + OrthoTrac. One AI receptionist for every call.
AI receptionist for Carestream-powered practices. Voice, chat, and insurance verification ready today; Carestream-native sync rolling through 2026.
Carestream Dental's strength is in clinical workflow and imaging — SoftDent and OrthoTrac were built for dentists and orthodontists who care deeply about clinical operations. The trade-off has historically been the front-office layer: scheduling, insurance verification, after-hours coverage, patient messaging. Aria is purpose-built to address that gap without asking you to migrate off Carestream or change clinical workflows.
How Aria works with Carestream / CS SoftDent + OrthoTrac
Carestream Dental integration relies on the available Sikka Software bridge. Read-only patient + schedule sync targeted for Q3 2026; two-way write-back targeted for Q4 2026 / Q1 2027, depending on Carestream API access.
Patient lookup (Sikka)
Aria recognizes callers via phone-hash and surfaces patient context (provider, last visit, insurance) on the live call.
Schedule visibility
Available slots pulled via Sikka. Bookings held in Aria's queue and confirmed by your team in SoftDent / OrthoTrac until Q4 release lands.
Insurance verification
Stedi 270/271 verification runs independently of Carestream. Results emailed, dashboarded, and SMS'd to the patient.
SMS reminders + reviews
Independent of Carestream's reminder module. Toggleable per practice.
After-hours voice
Live day-one. No Carestream dependency — Aria's voice layer works regardless of PMS depth.
Web chat
One line of code on your Carestream-hosted or third-party site. Lead and booking capture work day-one.
7 to 14 business days for read-only setup. Voice + chat live within 48 hours regardless of PMS depth.
What you do
Confirm Sikka Software access (or equivalent API bridge). If you don't have it, we can help you scope getting it set up in week 1.
What we do
Configure the bridge, validate data flow, and set up the front-desk confirmation workflow until full write-back ships.
What's in the works
We'd rather be honest about what's coming than overstate what's shipped today. Here's the Carestream / CS SoftDent + OrthoTrac roadmap:
- → Read-only schedule + patient sync via Sikka (Q3 2026)
- → Two-way appointment write-back (Q4 2026 / Q1 2027)
- → Specialty-specific OrthoTrac workflows for ortho practices (Q4 2026)
- → Treatment-plan visibility for SoftDent (TBD pending Carestream API access)
Why add Aria to Carestream?
Carestream's strength is in clinical and imaging workflows. The front office layer — particularly after-hours coverage, insurance verification time, and chat — is where most Carestream practices report friction. Aria addresses that without asking you to change clinical workflows.
Frequently asked questions
Does Aria work with both SoftDent and OrthoTrac?
What if my practice is on Carestream's older product?
Can Aria coexist with Carestream's reminder system?
Is Aria HIPAA-compliant for Carestream practices?
What practices on Aria + Carestream typically see.
Carestream practices on Aria typically see the most measurable gains in three specific areas in the first 90 days. First, after-hours call coverage goes from voicemail to 100% answered. Second, insurance verification time drops from 12-18 minutes per case (manual portal/phone work) to under 60 seconds via Stedi 270/271 transactions. Third, no-show rates drop from a typical 18-22% baseline to 8-12% once Aria's automated reminder cadence kicks in (24-hour SMS + 2-hour SMS).
How Aria differs from generic AI receptionists.
Carestream offers some first-party messaging and reminder products, but those tools don't include AI voice answering or real-time insurance eligibility. Aria fills both gaps. The honest comparison is: if you're happy with Carestream's clinical and imaging tools, you don't need to migrate — you just need to layer Aria on top of the front office, and let Carestream continue to do what it does best on the clinical side.
See Aria running with Carestream / CS SoftDent + OrthoTrac live.
30-minute demo. We'll answer your test calls in real time and walk through the integration depth for your specific PMS setup.