Demos
See Aria handle real calls, end-to-end.
Six unedited scenarios. No marketing voiceover. Just the AI doing the work the front desk used to do — insurance verification, scheduling, parent-for-child, SMS billing, recall outreach, and history lookup.
1. Insurance Verification
Why this matters: Aria reads back annual maximum, deductible, preventive coverage, and exam frequency in 90 seconds. Front-desk staff used to do this manually after the call — if they remembered.
Audio file not yet uploaded. The transcript below is the source of truth and matches the recording when published.
Full transcript
AriaThank you for calling Smith Family Dental. This is Aria. How can I help?
PatientHi, I wanted to verify my insurance coverage. I have an appointment coming up.
AriaHappy to help. Can I get your full name?
PatientDaniel Reyes.
AriaThanks Daniel. Date of birth?
PatientOctober seventeenth, nineteen eighty-five.
AriaAnd the member ID from your insurance card?
PatientB-T-nine-four-two-seven-five-one.
AriaInsurance carrier?
PatientBlueCross BlueShield.
AriaGot it. You're confirmed under BlueCross BlueShield PPO. Your annual maximum is twenty-five hundred dollars, and your deductible is fifty dollars — none of it met yet this year.
AriaFor preventive — cleanings, exams, and x-rays — your plan covers one hundred percent, no deductible. Basic services like fillings are at eighty percent after deductible, and major services like crowns or root canals at fifty percent.
PatientHow many cleanings am I covered for?
AriaTwo cleanings per year, six months apart. You're also covered for two routine exams annually, one set of bitewing x-rays per year, and a full panoramic x-ray every three years.
PatientPerfect. Thank you.
AriaYou're welcome, Daniel. We'll see you at your visit.
2. New Appointment — Patient Books for Themselves
Why this matters: Returning patient recognized by phone, due-status surfaced, three slot options, booked in 70 seconds. SMS confirmation auto-sent. Zero human touch.
Audio file not yet uploaded.
Full transcript
AriaThank you for calling Smith Family Dental. This is Aria. How can I help?
PatientHi, I'd like to book a cleaning.
AriaI'd be happy to. Can I get your name?
PatientMike Patterson.
AriaThanks Mike. Are you an existing patient with us?
PatientYeah, I've been coming for years.
AriaFound you. You're due — your last cleaning was June fourth. I have openings this Friday at nine, next Tuesday at two-thirty, or next Thursday at eleven-fifteen. Which works?
PatientFriday at nine.
AriaBooked. Friday, December fifteenth, nine AM with Dr. Patel. I'm texting a confirmation to your number ending in four-seven-eight-two right now, and you'll get a reminder twenty-four hours before. Anything else?
PatientThat's it. Thanks.
AriaSee you Friday, Mike.
3. New Appointment — Parent Books for Child
Why this matters: First-visit pediatric flow with longer slot, dependent insurance check on parent's plan, new-patient paperwork link sent by SMS. The whole flow is dental-specific — not a generic chatbot script.
Audio file not yet uploaded.
Full transcript
AriaThank you for calling Smith Family Dental. This is Aria. How can I help?
PatientHi, I'd like to book my son for a cleaning. He's six.
AriaOf course. Is this his first visit, or has he been seen before?
PatientFirst visit.
AriaWelcome to the practice. Your name first?
PatientRachel Kim.
AriaThanks, Rachel. And your son's name and date of birth?
PatientEthan Kim. November fourth, twenty nineteen.
AriaGot it. For first-visit children, we schedule a forty-five minute appointment — a gentle introduction to the chair, a basic exam, and a cleaning if Ethan is comfortable. Are you bringing dental insurance for him?
PatientYes, he's on my Aetna plan.
AriaPerfect — we're in network with Aetna. Best phone number to reach you?
PatientFive-five-five, three-one-four, eight-two-nine-zero.
AriaDr. Patel sees children Wednesday and Friday mornings. I have Wednesday December thirteenth at ten, or Friday December fifteenth at nine-thirty. Which works?
PatientWednesday morning.
AriaBooked. Ethan, Wednesday December thirteenth, ten AM. I'm texting you a link with new-patient paperwork — please complete before Wednesday — plus the office address and what to expect for a child's first visit.
PatientThank you so much.
AriaSee you Wednesday, Rachel.
4. SMS Billing Link for Copay
Why this matters: Patient remembers a missed copay, Aria sends a Stripe link by text in seconds, payment confirmed. No follow-up letter, no aging A/R, no awkward second call.
Audio file not yet uploaded.
Call transcript
AriaThank you for calling Smith Family Dental. This is Aria.
PatientHi, I just left my appointment and I think I forgot to pay my copay.
AriaNo problem at all. Let me pull up your visit.
AriaI see — you had a cleaning today with Dr. Patel. Your copay is twenty-five dollars. Would you like me to text you a secure payment link?
PatientYes please.
AriaSent. The link is in your messages — takes about thirty seconds. You'll get a receipt by text and email when the payment goes through. Anything else?
PatientThat's it. Thanks!
AriaHave a great day.
SMS thread that follows the call
Hi Mark — here's your secure payment link for the $25 copay from today's visit with Dr. Patel: pay.ariadental.ai/m/9k4-2fp
Takes about 30 seconds. You'll get a receipt by text and email once it's processed. Reply STOP to opt out anytime.
Takes about 30 seconds. You'll get a receipt by text and email once it's processed. Reply STOP to opt out anytime.
Done, thanks!
Got it — payment of $25.00 received. Receipt sent to your email on file. See you at your next visit.
5. Recall Automation
Why this matters: Aria identifies overdue patients every morning, sends personalized SMS with three slot options, and books the ones who reply — before the front desk pours coffee. Every reactivated patient is $500–$1,500 in treatment value.
Audio file not yet uploaded. The voiceover narrates what the dashboard panel below shows.
Recall queue — this morning
47
patients identified
12
replied within 1 hour
7
booked, zero staff touch
Sarah M.Booked Tue 10:00 AM
David K.Booked Thu 2:00 PM
Priya R.Replied — needs eve
Marcus T.Sent 9:14 AM
Linda C.Sent 9:14 AM
Voiceover transcript
AriaAria continuously monitors your patient base for overdue recalls.
AriaThis morning, Aria identified forty-seven patients who haven't visited in over four months and are due for preventive cleaning.
AriaEach one receives a personalized SMS with a one-tap booking link. The message includes their name, the procedure type, and three available appointment times based on their preferred provider.
AriaWhen a patient replies with their preferred slot, Aria books it automatically and updates your practice management system — no front-desk intervention.
AriaThis morning, twelve patients responded within an hour. Seven booked their next appointment without a single staff touch.
Sample patient SMS thread
Hi Sarah — Aria here from Smith Family Dental. Hope you're doing well. We noticed it's been a few months since your last cleaning, so your provider Dr. Patel reserved a few openings for you:
1) Tuesday Dec 12, 10:00 AM
2) Thursday Dec 14, 2:00 PM
3) Friday Dec 15, 9:00 AM
Reply 1, 2, or 3 to book — or call us anytime at (555) 123-4567. We've missed you. Reply STOP to opt out.
1) Tuesday Dec 12, 10:00 AM
2) Thursday Dec 14, 2:00 PM
3) Friday Dec 15, 9:00 AM
Reply 1, 2, or 3 to book — or call us anytime at (555) 123-4567. We've missed you. Reply STOP to opt out.
1
You're booked — Tuesday Dec 12, 10:00 AM with Dr. Patel. Confirmation will arrive 24 hours before. See you then.
6. Past Appointment History Lookup
Why this matters: Aria retrieves prior visit detail, exam findings, and the flagged follow-up — then books the next appointment in one breath. Front desks usually need three minutes and a chart.
Audio file not yet uploaded.
Full transcript
AriaThank you for calling Smith Family Dental. This is Aria. How can I help?
PatientHi, this is Jennifer Lopez. I'm trying to remember when I was last in — can you tell me?
AriaOf course. Can you confirm your date of birth?
PatientApril twenty-second, nineteen ninety-two.
AriaI see you. Your last visit was September eleventh — a routine cleaning and exam with Dr. Patel. Before that, you came in March twenty-eighth for a cleaning, and the visit before that was September eighth of the prior year — a cleaning plus a panoramic x-ray.
PatientWas anything else done at the September visit besides the cleaning?
AriaAt your September eleventh visit, Dr. Patel did a comprehensive exam including periodontal screening, took two bitewing x-rays, and noted a small area of concern on tooth number nineteen — your lower right molar — flagged for a three-month follow-up.
PatientRight, I forgot about that. Can you book me?
AriaAbsolutely. I have openings Monday at eleven, Wednesday at three, or next Friday at ten. Which works?
PatientWednesday at three.
AriaBooked. Wednesday December thirteenth, three PM with Dr. Patel for the evaluation of tooth nineteen. I'm texting you a confirmation now. Anything else?
PatientNo, thank you so much.
AriaSee you Wednesday, Jennifer.