Aria for Practice-Web. One AI receptionist for every call.
AI receptionist for Practice-Web practices. Voice + chat live today; PMS-deep integration in evaluation.
Practice-Web has carved out a meaningful niche serving cost-conscious single-location practices that want the core PMS functionality without the enterprise-grade pricing. Aria fits that mindset — predictable monthly pricing, no setup fee, no contractual lock-in, no expensive customization required to get started. We're a layer in front of Practice-Web for now, with PMS-deep integration depth dependent on Practice-Web API access we're scoping with their team.
How Aria works with Practice-Web
Practice-Web integration is in discovery. Voice + chat + insurance verification work day-one as a standalone front-office layer. Two-way Practice-Web sync depends on API access we're currently scoping with Practice-Web's team; targeted for 2027.
Voice answering 24/7
Live day-one. Bookings held in Aria's schedule and surfaced to your team to confirm in Practice-Web.
Web chat widget
Embed on your Practice-Web hosted or third-party site. Captures leads, books into Aria's queue, your team confirms.
Insurance verification
Stedi 270/271 eligibility runs in real time, independent of Practice-Web. Results emailed and dashboarded.
SMS reminders + review requests
Independent of Practice-Web. Configurable per practice.
Patient profile (Aria-side)
Returning callers recognized by phone-hash. Profile builds in Aria as patients call repeatedly.
Weekly performance email
Calls answered, missed, booked. Insurance verifications run. Revenue captured.
2 to 5 business days for voice + chat + insurance. PMS-deep integration TBD pending Practice-Web API timeline.
What you do
Voice + chat: confirm a call-forwarding setup with your phone provider. Insurance: provide your NPI + Stedi onboarding details (we walk you through it).
What we do
Set up call routing, embed the chat widget, configure insurance, run a soft launch with your team for a week before full cutover.
What's in the works
We'd rather be honest about what's coming than overstate what's shipped today. Here's the Practice-Web roadmap:
- → Practice-Web API discovery + scoping (in progress, 2026)
- → Read-only patient + schedule sync (target 2027)
- → Two-way appointment write-back (target 2027)
- → Insurance plan write-back (TBD)
Why add Aria to Practice-Web?
Practice-Web is a popular choice for cost-conscious single-location practices. Aria fits that mindset — predictable monthly pricing, no contractual lock-in, no expensive customization required to start. We're a layer in front of Practice-Web until the deep integration is built.
Frequently asked questions
Will Aria work with Practice-Web's billing system?
Is voice + chat enough without PMS sync?
Can my staff still use Practice-Web normally?
How will the deep integration be priced when it ships?
What practices on Aria + Practice Web typically see.
Practice-Web practices on Aria see the biggest gains where they need them most: after-hours coverage moving from ~10% answered to 100%, insurance verification from days to seconds (independent of the PMS entirely), and patient communication via SMS and chat that doesn't require buying additional software licenses. For practices on Practice-Web's lower-tier plans, the addition of Aria essentially upgrades the entire front-office stack without an Eaglesoft or Open Dental migration.
How Aria differs from generic AI receptionists.
Most AI receptionist vendors don't bother targeting Practice-Web because the API access is harder to get and the install base is smaller. We took the opposite view: serve every practice well, regardless of PMS. Aria's voice, chat, and insurance verification work day-one for any Practice-Web installation. The PMS-deep sync ships when Practice-Web's API allows it.
See Aria running with Practice-Web live.
30-minute demo. We'll answer your test calls in real time and walk through the integration depth for your specific PMS setup.