AI receptionist for oral surgery.
Aria handles OMS referral intake, IV-sedation pre-op coordination, and post-op recovery calls — built for the surgical practice where the front office is half clinical.
Where oral surgery practices break standard AI front office.
Generic AI receptionists treat every dental call like a cleaning request. The specialty workflows below are where they fall apart — and what we built Aria to handle.
Surgical referral coordination
Wisdom teeth, implant placements, biopsies, and trauma referrals all come with different urgency levels and pre-op requirements. Aria captures the referring GP, the procedure type, and the urgency, and books with the right surgeon.
IV-sedation pre-op rules
NPO instructions, escort requirement, medication-stop list, COVID/health screening — Aria can read pre-op rules to patients and confirm understanding. SMS-confirms the day before.
Insurance + medical-billing crossover
OMS often crosses dental + medical insurance (especially on impacted thirds, biopsies, TMJ work). Aria collects both insurance types when relevant and flags the crossover for your team's billing review.
Recovery follow-up
Day-1 and day-7 post-op call windows are critical for OMS. Aria can run the standard 'how are you feeling, any concerns' check-in and escalate any clinical concerns to your team.
Pediatric vs adult sedation differences
Aria's prompts adapt: adult sedation has different consent and escort language than pediatric. The voice template handles both.
Specialty-aware scheduling.
Aria's scheduling engine knows the difference between a 30-minute cleaning and a 90-minute multi-quadrant case. For oral surgery practices, that includes:
- → Surgery-day vs consultation-day differentiation in the schedule.
- → Block protection for sedation cases (1 patient per block).
- → Pre-op call sequence automated: 7-day, 24-hour, day-of confirmations.
Integration with your specialty PMS.
Aria works with the major dental PMSes (full Open Dental write-back today, others on roadmap). For OMS practices on a medical-billing system on top of the PMS, Aria sits at the dental layer; medical billing continues as today.
See the full integrations page for current PMS depth, or jump to the page for your PMS:
Open Dental · Dentrix · Eaglesoft · Curve · Carestream · Practice-Web
Concrete outcomes.
An oral-surgery practice on Aria typically sees the biggest gains in pre-op and post-op coordination. By week 8: every IV-sedation patient gets the NPO instructions read to them at booking, confirmed by SMS the day before, and re-verified the morning of. Recovery follow-up calls (day-1 and day-7) run automatically with appropriate clinical-escalation rules. Referral capture from GPs and orthos becomes structured rather than scattered across voicemails and message pads.
"But our specialty is too complex for AI."
The objection we hear most from OMS practices is 'medical billing complexity will break it.' True — pure medical billing won't be handled by Aria today. But Aria captures both insurance types when relevant, flags the medical-billing crossover for your team's billing review, and stays out of the medical workflow itself. Dental side, fully handled. Medical side, surfaced for your team. No bad data, no fabricated coverage.
Built for the way oral surgery practices actually run.
30-minute demo. We'll route your test calls through your specialty's voice template and walk through scheduling, intake, and insurance verification live.